Rated ⭐️5.0 by Microsoft customers
Integrate Zendesk with SharePoint
Embed Zendesk tickets and dashboards into SharePoint – connect customer service tools to your intranet for better insights.
Zendesk integrationEmbed Zendesk tickets and dashboards into SharePoint – connect customer service tools to your intranet for better insights.
Zendesk integrationThese 2 Zendesk web parts can be added to your SharePoint straight away
My tickets web partAll tickets web partEver thought about making your Microsoft 365 workflow even more efficient and seamless? Integrate Zendesk with SharePoint via adenin and sit back as we take your productivity to the next level. With this integration, you can embed Zendesk API data right into your SharePoint as a web part, deliver an optimized search experience, and enjoy a more unified Microsoft 365 experience.
What's more, adenin is a breeze for developers to use and integrate, and it's all about making users less frustrated.
Here's what you should expect from this integration:
This is just a taste of what adenin can do for you. We're all about harnessing the power of technology to streamline workflows, improve productivity, and make your work life a little less frustrating. Intrigued?
Sign up now to start your free account with adenin and take your SharePoint and Zendesk experience to the next level.
With our drag-and-drop designer you can easily customize the built-in layouts, apply business logic and create your own use cases.
Apart from SharePoint, the adenin platform offers users personal or shared dashboards that can be easily customized to show you all data that matters to your users at a glance.
Not only do you get a completely free 30-day trial, you can also stay on our Free plan forever. Or upgrade to roll out the web part to your wider organization.
Select how many active accounts you need
Anyone viewing your web part in SharePoint is counted as an active user
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Make working together better with the Card maker web part that easily lets you embed your adenin personal dashboard cards into Microsoft 365 SharePoint.Enhance your SharePoint intranet with this plugin that shows Adaptive Cards including interactive elements, such as lists, images,... Read more
Zendesk provides the following 3 data sources:
By using the Zendesk app for SharePoint you get the following features:
Yes, SharePoint is one of the channels built-in into adenin, a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →
adenin’s SharePoint connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.
No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).
Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.
Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions section for more details.
Yes, the Zendesk web part is available to use on communication and team SharePoint sites, as well as on Viva Connections dashboards. Simply follow the installation instructions below to see how the App integrations web part can be added to your SharePoint pages, and how you can select the Zendesk integration from the list of available apps.
We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.
With adenin's web part you can simply embed Zendesk wherever you want
Go to the Zendesk integration by adenin listing on Microsoft AppSource and click Get it now.
This will take you to the SharePoint store where you can click Add to Apps site.
During the installation there will be further prompts where you should select to Enable this app and add it to all sites, and follow and approve prompts to grant API access.
Add the web part to your SharePoint page by picking it from the toolbox. Then click on Configure to open the webpart's configuration in the sidebar.
Zendesk integrationIn the sidebar click on + Connect to Zendesk and then follow the steps in the modal by clicking Next and authorizing your Zendesk account.
At the end click Finish and the web part will load your Zendesk API data.
Zendesk
Optionally, you can modify your Zendesk web part by clicking on Edit in Designer in the sidebar.
We're always delighted to hear from users – especially if the reviews are this glowing
"⭐️⭐️⭐️⭐️⭐️ Shows a timeline of upcoming events"
Our team needed a straight forward way to see upcoming sales calls in SharePoint. This web part lets you show users their own calendars, as well as shared ones and was just the ticket. During installation we got an error message, which the support addressed.
"⭐️⭐️⭐️⭐️⭐️ The Digital Chatbots"
What do you like best about the product?
It provides reminders from my google calendar. I can customise my board to access all my daily essentials in one place. Such as google drive, emails, Jira updates, and more. It has made my life much easier. I do not have to open every single app separately to find messages.
What do you dislike about the product?
It is a bit pricey. The prices could be lower.
What problems is the product solving and how is that benefiting you?
Saving time and energy by providing all updates in one place. Connected to several apps such as Slack, gmail, drive, sheets, etc.
"⭐️⭐️⭐️⭐️⭐️ Simple widget"
This simply reads in your RSS feeds and makes it into a web part, for example to share your company blog. The web part's look can be fully adjusted, but there is a small monthly fee for this service (outside of a small monthly allowance).
"⭐️⭐️⭐️⭐️⭐️ Viva Connections"
We connected Workday to our Viva Connections dashboard to show users their PTO balances and offer a convenient way to request time off. The support was very helpful to go through an internal Infosec approval which added about 6 weeks to be able to roll it out. But the result is perfect!
"⭐️⭐️⭐️⭐️⭐️ Show conversations from non-Teams locations"
Through a merger we had some locations that were used to Slack, and with this web part we could easily import their recent conversations into our SharePoint pages which makes it easier for management to monitor our new stores.
"⭐️⭐️⭐️⭐️ The app store Viva was meant to have"
Despite a lot of hype around Viva dashboard we always held back rolling it out as there was just not a lot of apps available for it, we use ServiceNow, Salesforce and Workday for example; none of which are available in App Source. The only way really was to make up a custom ACE that's pretty much just a fancier bookmark to link out to each portal. So I was stunned to see these 3 apps being available through this Viva app. SNOW took help from their support team get started, and we hit one or two roadblocks submitting requests to Workday, etc. so it's not perfect but after a couple of support sessions we were able to put together a Viva homepage that works great for users and, to my eye, really delivers on the vision Microsoft promised with Viva being the central tab in Teams + SharePoint. So this app = must have
"⭐️⭐️⭐️⭐️⭐️ App store for web parts"
I understand this is a company trying to create a marketplace of apps for SharePoint web parts which is a cool idea. It generates a list from the connected app's API which you can then refine. The selection could be a lot bigger, but for the apps I wanted and they had, it worked really well.
adenin’s SharePoint integration isn't just limited to Helpdesk applications, such as Zendesk. Truly transform your SharePoint experience by simply browsing our App Directory for all your other work tools.
It’s like a personal homescreen where you can monitor everything with ease and from one central location.
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