An "app" refers to an application from the App Directory, such as Zendesk or Hubspot. This term is important for the App plan which charges for each app you use. For example, if you want to use Asana, RSS feeds and Slack then that would count as three apps.

A user is any user listed in your user table. Some plans, like the User plan are billed per user.

An active account is used in the App plan and means any user that has logged in at least once during the current month. This is designed for medium to large organizations that, through the use of automatic user synchronization, tend to accumulate users. To avoid disruptions, we instead meter how many of these users were active this month.

You can use most credit cards or PayPal to pay for any plan. On all plans you will receive invoices for each payment.

For amounts in excess of $2,000 we can offer you manual invoicing, where you can send us a PO number and pay ACH, wire transfer or bank transfer. Please speak to a customer rep to get you set up.

On our website you cannot purchase both simultaneously, however in mid-size multi-disciplinary companies there can be constellations where this makes the most financial sense. In that case, please contact someone from the team, who will be happy to create a custom Enterprise agreement for your business.

You will receive an email to let you know your account is using more users or apps than your plan allows. From this email, you can then easily upgrade your account.

Just head to the Manage my plan section in your adenin dashboard, and then click Change plan where you can press the Change to this button for the desired plan you wish to upgrade to. Your current billing period will be used as a prorated credit towards your first payment on the new plan.

Yes, we offer different routes to qualify for a discount:

1. Start up: Organizations that have been founded less than 3 years ago, and have under $10 million annual revenue, can apply for a 25% discount on our Team or Enterprise plan.

2. Nonprofit organizations: NPOs, or organizations that are not-for-profit are eligible to a 15% discount across all products and services.

3. Resellers: We offer a Partner Program where resellers are eligible for discounts from their first transaction.

4. Volume discount: If you expect your annual usage is likely going to exceed $75,000 please contact your customer rep anytime to discuss your exclusive loyalty discount.

5. Promotions: From time to time we offer time-limited promotions that we may advertise on this page, our blog, newsletter or social media accounts. Please feel free to contact someone from the team to enquire about on-going promotions.

For Enterprise customers we can quote you for a 24/7 support plan, please contact one of the team to request this.

Just head to the Manage my plan section in your adenin dashboard, and then click Change plan where you can press the Downgrade button for the desired plan you wish to downgrade to. To stop any payments to adenin, please select the Free plan. The plan switch will become effective as soon as your current billing period has been finished, as such refunds are not offered.

Yes, please contact one of the team who can give you details about hardware requirements, discuss your needs and arrange a custom plan for your organization.

Some apps and channels are especially marked as being "plus" which means they require extra set up by the adenin team. Please reach out to arrange this anytime. Due to their added complexity, such apps or channels can be added to your subscription as an add-on.