Apps
Zendesk

Zendesk integration for your own
personal dashboard or intranet

SharePoint Intranet web part for Zendesk

Personal dashboard with Zendesk integration

Zendesk web part for Viva Connections dashboard

adenin puts Zendesk data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

Add Zendesk to adenin Opens your adenin dashboard

Zendesk is a leading customer service platform designed to improve your team's ability to assist customers efficiently. By integrating Zendesk into our platform, we provide a seamless bridge between your customer service efforts and your daily workflow, ensuring that customer support becomes an integrated part of your operations.

Features and Benefits:

Centralized Ticket Management: Access and manage your Zendesk tickets directly from our platform, providing a unified view of customer interactions.
Real-Time Notifications: Stay updated with real-time alerts for new tickets and status updates, ensuring prompt responses to customer needs.
Enhanced Collaboration: Enable your team to collaborate more effectively by sharing ticket information and updates without leaving our platform.
Streamlined Workflow: Create and update tickets from within our platform, reducing the need to switch between tools and saving valuable time.
Improved Customer Satisfaction: By integrating Zendesk, you can offer faster and more reliable customer support, leading to increased customer satisfaction and loyalty.

This integration is designed to make your customer service processes more efficient and effective, ensuring that you can focus on what matters most: supporting your customers and growing your business.

Get started with the Zendesk integration

These 2 Zendesk Cards can be added to your personal dashboard or intranet straight away:

My tickets

Add to my dashboard

All tickets

Add to my dashboard

Make your own Adaptive Cards from Zendesk data

Once you connect the Zendesk API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Available data sources

The Zendesk connector API provides these 132 endpoints:

All tickets

See tickets from your Zendesk account

Create Ticket

Create a new ticket for your Zendesk account

My tickets

See tickets assigned to you from your Zendesk account

Check Host Mapping Validity for an Existing Brand

Returns a JSON object determining whether a host mapping is valid for the given brand. #### Allowed for - Admins

Count Activities

Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count

Count Deleted Users

Returns an approximate count of deleted users, including permanently deleted users. If the count exceeds 100,000, it is updated every 24 hours. The r

Count Groups

Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object

Count Satisfaction Ratings

Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached

Count Tags

Returns an approximate count of tags. If the count exceeds 100,000, it is updated every 24 hours. The `refreshed_at` property of the `count` object i

Count Ticket Comments

Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result. This cached re

Count Ticket Fields

Returns an approximate count of system and custom ticket fields in the account. If the count exceeds 100,000, the count will return a cached result.

Count Tickets

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. `ccd` lists tickets that the spec

Count Tickets in View

Returns the ticket count for a single view. This endpoint is rate limited to 5 requests per minute, per view, per agent. #### View Counts The view

Count Tickets in Views

Returns the ticket count of each view in a list of views. Accepts up to 20 view ids per request. For the ticket count of a single view, see [Count Tic

Count Users

Returns an approximate count of users. If the count exceeds 100,000, it is updated every 24 hours. The response includes a `refreshed_at` property in

Count Views

Returns an approximate count of shared and personal views available to the current user. If the count exceeds 100,000, the count will return a cached

Filter Definitions

Returns filter definitions based on the given target type. Target types include users (zen:user), tickets (zen:ticket), organizations (zen:organizati

Getting Comments

#### Allowed For * End Users

List Account Attributes

Returns a list of attributes for the account. #### Sideloads The following sideloads are supported: | Name | Will sideload | ----------

List Active Automations

Lists all active automations. #### Allowed For * Agents #### Available Parameters You can pass in any combination of the following optional filter

List Active Macros

Lists all active shared and personal macros available to the current user. #### Allowed For * Agents

List Active Views

Lists active shared and personal views available to the current user. #### Sideloads The following sideloads are supported: | Name | Wi

List Activities

Lists ticket activities in the last 30 days affecting the agent making the request. Also sideloads the following arrays of user records: - actors - A

List All Ticket Audits

Returns ticket audits. Archived tickets are not included in the response. Use the [List Audits for a Ticket](#list-audits-for-a-ticket) endpoint to r

List Assignable Groups

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List Attribute Values for an Attribute

Returns a list of attribute values for a provided attribute. #### Allowed For * Admins

List Audit Logs

#### Allowed For * Admins on accounts that have audit log access #### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagina

List Audits for a Ticket

Lists the audits for a specified ticket. #### Pagination - Cursor pagination (recommended) - Offset pagination See [Pagination](/api-reference/intr

List Automations

Lists all automations for the current account. #### Allowed For * Agents #### Available Parameters You can pass in any combination of the followin

List Bookmarks

#### Allowed For - Agents

List Brands

Returns a list of all brands for your account sorted by name. #### Allowed for * Admins, Agents #### Pagination * Cursor pagination (recommended)

List Collaborators for a Ticket

#### Allowed For * Agents

List Comments

Returns the comments added to the ticket. Each comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that po

List Custom Objects

Lists all undeleted custom objects for the account #### Allowed For * Agents

List Custom Ticket Statuses

Lists all undeleted custom ticket statuses for the account. No pagination is provided. #### Allowed For * End Users

List Deleted Tickets

Returns a maximum of 100 deleted tickets per page. See [Pagination](/api-reference/introduction/pagination/). The results includes all deleted (and n

List Deleted Users

Returns deleted users, including permanently deleted users. If the results contains permanently deleted users, the users' properties that normally co

List Email CCs for a Ticket

Returns any users cc'd on the ticket. #### Availability The [CCs and Followers](https://support.zendesk.com/hc/en-us/articles/203690846) feature mus

List Followers for a Ticket

Returns any users who follow the ticket. #### Availability The [CCs and Followers](https://support.zendesk.com/hc/en-us/articles/203690846) feature

List Group SLA Policies

#### Allowed For * Admins

List Identities

Returns a list of identities for the given user. Use the first endpoint if authenticating as an agent. Use the second if authenticating as an end use

List Items

Returns a list of all dynamic content items for your account if accessed as an admin or agents who have permission to manage dynamic content. #### Al

List Job Statuses

Shows the statuses for background jobs. Statuses are sorted first by completion date and then by creation date in descending order. #### Allowed For:

List Macro Categories

Lists all macro categories available to the current user. #### Allowed For * Agents

List Macros

Lists all shared and personal macros available to the current user. For admins, the API returns all macros for the account, including the personal mac

List Memberships

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List Memberships - get /api/v2/users/{user_id}/group_memberships

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List Monitored Twitter Handles

#### Allowed For * Admins * Agents

List Organization Fields

Returns a list of custom organization fields in your account. Fields are returned in the order that you specify in your organization fields configurat

List Organization Subscriptions

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List Organizations

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List password requirements

#### Allowed For * Agents * End Users

List queues

#### Allowed For * Admins

List Reasons for Satisfaction Rating

List all reasons for an account #### Allowed For * Admins

List Requests

#### Allowed for * End Users #### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pa

List Resource Collections

Lists resource collections for the account. #### Allowed for * Admins

List Satisfaction Ratings

#### Allowed For * Agents #### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagina

List Search Results

Use the ampersand character (&) to append the `sort_by` or `sort_order` parameters to the URL. For examples, see [Searching with Zendesk API](/docume

List Sessions

If authenticated as an admin, returns all the account's sessions. If authenticated as an agent or end user, returns only the sessions of the user maki

List Sharing Agreements

#### Allowed For * Agents

List SLA Policies

#### Availability * Accounts on the Support Professional or Suite Growth plan or above #### Allowed For * Admins

List Support Addresses

Lists all the support addresses for the account. #### Pagination - Cursor pagination (recommended) - Offset pagination See [Pagination](/api-refere

List Suspended Tickets

#### Allowed For * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd)

List Tags

Lists up to the 20,000 most popular tags in the last 60 days, in decreasing popularity. #### Pagination * Cursor pagination (recommended) * Offset p

List Target Failures

Returns the 25 most recent target failures, per target. #### Stability * Development #### Allowed For * Admins

List Targets

#### Allowed For * Agents

List Ticket Attribute Values

Returns a list of attributes values for the ticket. #### Allowed For * Agents and admins

List Ticket Field Options

Returns a list of custom ticket field options for the given drop-down ticket field. #### Allowed For * Agents #### Pagination * Cursor pagination

List Ticket Fields

Returns a list of all system and custom ticket fields in your account. Cursor pagination returns a maximum of 100 records per page and fields are ret

List Ticket Forms

Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have `end_user_visible` set

List Ticket Incidents

#### Allowed For * Agents #### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagina

List Ticket Metrics

Returns a list of tickets with their metrics. Tickets are ordered chronologically by created date, from newest to oldest. The last ticket listed may

List Ticket Problems

The response is always ordered by `updated_at` in descending order #### Allowed For * Agents #### Pagination * Cursor pagination (recommended) * O

List Tickets

List Tickets From a View

#### Allowed For * Agents #### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagina

List Tickets Fulfilled by a User

Returns a list of ticket ids that contain attributes matching the current user's attributes. Accepts a `ticket_ids` parameter for relevant tickets to

List Triggers

Lists all triggers for the current account. #### Pagination - Cursor pagination (recommended) - Offset pagination See [Pagination](/api-reference/i

List Twicket statuses

#### Allowed For * Agents

List User Fields

Returns a list of custom user fields in your account. Fields are returned in the order that you specify in your user fields configuration in Zendesk S

List Users

#### Pagination * Cursor pagination (recommended) * Offset pagination See [Pagination](/api-reference/introduction/pagination/). Returns a maximum

List Views

Lists shared and personal views available to the current user. #### Sideloads The following sideloads are supported: | Name | Will side

List Views - Compact

A compacted list of shared and personal views available to the current user. This endpoint never returns more than 32 records and does not respect the

List Views By ID

#### Allowed For * Agents #### Sideloads The following sideloads are supported: | Name | Will sideload | ---------------- | ----------

List Workspaces

#### Allowed For * Admins, Agents

Listing Comments

#### Pagination - Cursor pagination (recommended) - Offset pagination See [Pagination](/api-reference/introduction/pagination/). #### Sorting By d

Search Requests

Examples: * `GET /api/v2/requests/search.json?query=printer` * `GET /api/v2/requests/search.json?query=printer&organization_id=1` * `GET /api/v2/requ

Search Tags

Returns an array of registered and recent tag names that start with the characters specified in the `name` query parameter. You must specify at least

Search Users

Returns an array of users who meet the search criteria. #### Pagination * Offset pagination only See [Using Offset Pagination](/api-reference/ticke

Search Views

#### Pagination * Offset pagination only See [Using Offset Pagination](/api-reference/ticketing/introduction/#using-offset-pagination). #### Allowe

Show a Brand

Returns a brand for your account. #### Allowed for * Admins, Agents

Show a Sharing Agreement

Returns a sharing agreement for your account. #### Allowed For * Agents

Show Activity

Lists a specific activity. #### Allowed For * Agents

Show Attachment

Shows attachment details. You can get the value of the `attachment_id` parameter by listing the ticket's comments. See [List Comments](/api-reference/

Show Attribute

Returns an attribute. #### Allowed For * Admins

Show Attribute Value

Returns an attribute value. #### Allowed For * Admins

Show Audit

#### Allowed for * Agents

Show Audit Log

#### Allowed For * Admins on accounts that have audit-log access

Show Automation

#### Allowed For * Agents

Show Changes to Ticket

Returns the changes the macro would make to a ticket. It doesn't actually change a ticket. You can use the response data in a subsequent API call to t

Show Compliance Deletion Statuses

Returns the GDPR status for each user per area of compliance. A Zendesk area of compliance is typically a product like "support/explore" but can be mo

Show Custom Object

Returns an object with the specified key #### Allowed For * Agents

Show Group SLA Policy

#### Allowed For * Admins

Show Identity

Shows the identity with the given id for a given user. Use the first endpoint if authenticating as an agent. Use the second if authenticating as an e

Show Item

#### Allowed For * Admins, Agents

Show Job Status

Shows the status of a background job. #### Allowed For: * Agents

Show Macro

#### Allowed For * Agents

Show Many Users

Accepts a comma-separated list of up to 100 user ids or external ids. #### Allowed For: * Agents

Show Monitored Twitter Handle

#### Allowed For * Admins * Agents

Show Organization Field

#### Allowed for * Agents

Show Queue

#### Allowed For * Admins

Show Reason for Satisfaction Rating

#### Allowed For * Admins

Show Request

#### Sideloads The following sideloads are supported: | Name | Will sideload | ---------------- | ------------- | users | The

Show Resource Collection

Retrieves details for a specified resource collection. #### Allowed for * Admins

Show Results Count

Returns the number of items matching the query rather than the items. The search string works the same as a regular search.

Show Satisfaction Rating

Returns a specific satisfaction rating. You can get the id from the [List Satisfaction Ratings](#list-satisfaction-ratings) endpoint. #### Allowed Fo

Show Session

#### Allowed For * Admins, Agents, End users

Show Settings

Shows the settings that are available for the account. #### Allowed For * Agents

Show SLA Policy

#### Availability * Accounts on the Support Professional or Suite Growth plan or above #### Allowed For * Admins

Show Support Address

#### Allowed For * Admins * Agents

Show Suspended Ticket

#### Allowed For * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd)

Show Target

#### Allowed For * Agents

Show Target Failure

#### Stability * Development #### Allowed For * Admins

Show Ticket

Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket

Show Ticket After Changes

Returns the full ticket object as it would be after applying the macro to the ticket. It doesn't actually change the ticket. To get only the ticket f

Show Ticket Field

#### Allowed for * Agents #### Sideloads The following sideloads are supported: | Name | Will sideload | ---------------- | ----------

Show Ticket Field Option

#### Allowed for * Agents

Show Ticket Form

#### Allowed For * Admins, Agents, and End Users

Show Ticket Metrics

Returns a specific metric, or the metrics of a specific ticket. #### Pagination - Cursor pagination (recommended) - Offset pagination See [Paginati

Show User

#### Allowed For * Agents

Show User Related Information

Show View

#### Allowed For * Agents

Show Workspace

#### Allowed For * Admins

How to install the Zendesk integration on your personal dashboard

Click the Add button below
Add Zendesk to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Zendesk integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Zendesk account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Zendesk API.
Zendesk
Your Card will now appear on your adenin dashboard.
Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Zendesk integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Made by adenin

Integration features Make Adaptive Cards Live data connector Ready-to-go Cards Chatbot trained Intranet embeddable

Get Zendesk integration for intranets and chatbots

SharePoint integration

Embed our Zendesk web part onto your SharePoint pages and customize their design

M365 Copilot integration

Let Copilot look up answers from Zendesk without breaking your flow

Microsoft Teams integration

Get the power of a smart assistant that talks to your Zendesk data and pin relevant Adaptive Cards to the built-in dashboard

Personal dashboard integration

Get a personal dashboard for your Zendesk data that can be easily modified to suit your needs

ChatGPT integration

Ask adenin GPT anything about your Zendesk data and get real-time replies

Outlook integration

Keep an eye on your Zendesk account by adding it to your Outlook web version dashboard

Viva Connections integration

Turn Zendesk in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

SharePoint Search integration

Get Adaptive Card answers using live Zendesk data and define your own QnA Cards for recurring topics

SharePoint Dashboard integration

Add Adaptive Cards with your Zendesk data to the SharePoint dashboard web part

Chrome extension

Supercharge your Chrome experience with data from Zendesk by adding Adaptive Cards to your dashboard

Cisco Webex integration

Easily interact with your Zendesk data by using our intelligent Webex chatbot that shows answers in the form of customizable Adaptive Cards

Slack integration

Zendesk is easily integrated into Slack simply by installing the adenin Digital Assistant app which gives users answers in real-time

Office.com integration

Easily add Zendesk to the adenin dashboard for your Office.com account and see all your Cards at a glance

Edge extension

Supercharge your Edge browser with Zendesk Cards shown directly on your dashboard

Website embed integration

Bring Adaptive Cards with your live data to any web page or anywhere you can embed snippets

WordPress integration

Simply embed Adaptive Cards with your Zendesk data inside Wordpress with our adenin Widget and Gutenberg Block

Programmable search engine integration

Easily add live Zendesk data to your Google PSE results and enhance your users' search experience

IntelliEnterprise Intranet integration

Enhance your intranet with the power of Adaptive Cards that let you connect to Zendesk with ease

Drupal integration

Embed data from Zendesk right inside the adenin Module for Drupal and show users live data

Lumapps® integration

You can add Zendesk data to Lumapps with ease by using our free Adaptive Cards Widget

Alexa integration

By adding our Skill you can get answers from Zendesk right on your Alexa

Browse all channels

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Zendesk integration for your own personal dashboard or intranet

Features and Benefits:

Get started with the Zendesk integration

Make your own Adaptive Cards from Zendesk data

Available data sources

How to install the Zendesk integration on your personal dashboard

Get Zendesk integration for intranets and chatbots

Zendesk integration for your own
personal dashboard or intranet