Turn Freshservice in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet
Freshservice
Tickets
Your Freshservice data is now securely showing in Viva Connections
Combine the nimbleness of Freshservice with the comprehensive approach of Viva Connections through adenin. With this integration, you can easily bring all your Freshservice information directly to your Viva Connections dashboard, using Adaptive Cards (or ACEs, as we fondly like to call 'em). Your team can have all the data they need without ever having to toggle back and forth between apps.
Here's what you can look forward to:
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With adenin you can easily integrate any business app into Viva Connections
Click the Add button below
Add Freshservice to adeninEither log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.
Freshservice
Your Card will now appear on your adenin dashboard.
Modify or embed your Freshservice Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice works as a SharePoint web part, or with chatbots such as Microsoft Teams.
To begin, add the adenin’s Viva Connections integration to your Viva Connections account.
Click the Install now button above to add the Card maker for Viva Connections extension to your Sharepoint page
During the installation, select to Enable this app and add it to all sites, then press Add
After the installation you will be asked to "Approve access so this app works as designed" which you should follow by clicking on Go to API Access Page
There select Microsoft Graph for the correct package and then press Approve. Our Viva app is now correctly installed and ready to go.
Now go to your Dashboard, usually located at <your-sharepoint-domain>/SitePages/Dashboard.aspx
, and add a new Card maker for Viva Connections Card
Then select the icon and select Embed an existing Card
Now copy your Card Share URL and paste it in the Viva Card
Optionally, you can edit your Card's Quick or Card View by clicking Edit in Designer or Edit the Quick View
adenin’s Viva Connections integration isn't just limited to Helpdesk applications, such as Freshservice. Truly transform your Viva Connections experience by simply browsing our App Directory for all your other work tools.
It’s like a personal homescreen where you can monitor everything with ease and from one central location.
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