Apps
Freshservice

Freshservice integration for your own
personal dashboard or intranet

Card screenshot of Freshservice integration

SharePoint Intranet web part for Freshservice

Microsoft Teams chatbot with Freshservice

Personal dashboard with Freshservice integration

Freshservice web part for Viva Connections dashboard

Slack chatbot integration for Freshservice

adenin puts Freshservice data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

Add Freshservice to adenin Opens your adenin dashboard

Internal service desks have to manage a range of issues throughout the day. With the Freshserivce integration you make make managing and monitoring your service easier.

See a list of new and open tickets assigned to you from your helpdesk, directly on your personal dashboard
Create new tickets in seconds - just ask your Assistant to create a new ticket for your issue, either through the chatbot or with your voice
Get real-time notifications when new tickets are assigned to you, so you can keep on top of your workload
Build an efficient Helpdesk by allowing agents to resolve customer issues more quickly and enabling managers to easily monitor the state of their support team

Get started with the Freshservice integration

This Freshservice Card can be added to your personal dashboard or intranet straight away:

Tickets

Add to my dashboard

Make your own Adaptive Cards from Freshservice data

Once you connect the Freshservice API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Available data sources

The Freshservice connector API provides these 97 endpoints:

My Open Tickets

See open tickets assigned to your Freshservice account

Tickets

See ticket information from your Freshservice account

List all conversations on a Ticket

Fetch the list of all conversations on a Freshservice Ticket

List all Tickets

Fetch the list of all Tickets in FreshService

Restore a ticket

Restore a deleted Freshservice Ticket

View a Ticket

Get the details of a FreshService Ticket

Display onboarding form details

Retrieve a list of all fields in initiator form.

Get a specific Onboarding Request

Get a specific Onboarding Request from freshservice

Get all Onboarding Requests

Get all Onboarding Request for a particular user.

Get the details of the FreshService Tickets associated with a specific Onboarding Request

List All Agent Fields

Retrieve a list of all Agent Fields in Freshservice

List All Agent Groups

Retrieve a list of all Agent Groups in Freshservice

List All Agents

Retrieve a list of all Agents in Freshservice

List All Announcements

Retrieve a list of all Announcements in Freshservice

List All Asset Types in Freshservice

Get a list of all Asset Types in Freshservice

List all assets in Freshservice

Get a list of all assets in Freshservice

List All Business Hours Configurations

Retrieve a list of all Business Hours configurations

List All Canned Response Folders

Retrieve a list of all Canned Responses in Freshservice

List All Canned Responses

Retrieve a list of all Canned Responses in Freshservice

List All Canned Responses - get /api/v2/canned_response_folders/{canned_response_folder_id}/canned_responses

Retrieve a list of all Canned Responses in a Canned Response Folder in Freshservice

List All Changes

Retrieve a list of all Changes in Freshservice

List all component types

Get a list of all component types in Freshservice along with the fields specific to the component type

List all components of the device

Get a list of all the components of the device

List all contracts associated to the asset

Get a list of all the contracts associated to the asset

List All Departments

Retrieve a list of all Departments (or Companies in MSP Mode) in Freshservice

List all devices where the software is installed in

Get a list of all the devices where the software is installed in

List all fields for an asset type (including default fields)

Retrieve the Asset Fields from Freshservice. The fields will be returned in the sequence that they are displayed on the UI (this includes the default

List all licenses linked to the software

Get a list of all the licenses where linked to the software

List All Locations in Freshservice

Get a list of all locations in Freshservice

List All Problems

Retrieve a list of all Problems in Freshservice

List All Products in the Product Catalog

Get a list of all Products in Freshservice

List All Project Tasks

Retrieve a list of all Project Tasks in Freshservice

List All Projects

Retrieve a list of all Projects in Freshservice

List All Purchase Orders

Get a list of all Purchase Orders in Freshservice

List All Releases

Retrieve a list of all Releases in Freshservice

List All Requester Fields

Retrieve a list of all Requester Fields in Freshservice

List All Requesters

Retrieve a list of all Requesters in Freshservice

List all requests associated to the asset

Get a list of all requests associated to the asset

List All Service Items

Retrieve a list of all Service Items in Freshservice

List all Software in Freshservice

Get a list of all the Software in Freshservice

List all software installed in the device

Get a list of all the software installed in the device

List All Solution articles

Retrieve a list of all Solution articles in Freshservice

List All Solution Categories

Retrieve a list of all Solution Categories in Freshservice

List All Solution Folders

Retrieve a list of all Solution Folders in Freshservice

List All Surveys

Retrieve a list of all CSAT Surveys in Freshservice

List All Vednors in Freshservice

Get a list of all Vendors in Freshservice

List Department Fields

Retrieve the Department Fields (or Company Fields in MSP Mode) from Freshservice. The fields will be returned in the sequence that they are displayed

Retreive a specific software in Freshservice

Retrieve a specific asset

Retrieve a specific asset type

Retrieve a specific location

Retrieve a specific Product from the Product Catalog

Retrieve a specific vendor

Retrieve an existing Purchase Order

View a Service Item

View a Service item

View a solution article

View a solution category

View a solution folder

View Agent

Retrieve the Agent with the given ID from Freshservice

View Agent Group

Retrieve the Agent Group with the given ID from Freshservice

View all fields of the service item

View all tasks on ticket

Retrieve the tasks on a ticket request with the given ID from Freshservice

View all time entries on ticket

Retrieve the time entries on a ticket request with the given ID from Freshservice

View Announcement

Retrieve the Announcement with the given ID from Freshservice

View Business Hours Configuration

Retrieve the Business Hours configuration with the given ID from Freshservice

View Canned Response

Retrieve the Canned Response with the given ID from Freshservice

View Canned Response Folder

Retrieve the Canned Response Folder with the given ID from Freshservice

View Change

Retrieve the Change request with the given ID from Freshservice

View Change Fields

Retrieve all the Fields that constitute the Change Object

View Department

Retrieve the Department (or Company in MSP Mode) with the given ID from Freshservice

View note on a change

Retrieve a note on a Change request with the given ID from Freshservice

View note on a problem

Retrieve a note on a Problem with the given ID from Freshservice

View note on a release

Retrieve a note on a Release with the given ID from Freshservice

View notes on change

Retrieve the notes on a Change request with the given ID from Freshservice

View notes on problem

Retrieve the notes on a Problem with the given ID from Freshservice

View notes on release

Retrieve the notes on a Release with the given ID from Freshservice

View Problem

Retrieve the Problem with the given ID from Freshservice

View Project

Retrieve the Project with the given ID from Freshservice

View Project Task Details

View Release

Retrieve the Release with the given ID from Freshservice

View Release Fields

Retrieve all the Fields that constitute the Release Object

View Requester

Retrieve the Requester with the given ID from Freshservice

View Survey

Retrieve the CSAT Survey with the given ID from Freshservice

View task on a change

Retrieve a task on a Change request with the given ID from Freshservice

View task on a problem

Retrieve a task on a Problem with the given ID from Freshservice

View task on a release

Retrieve a task on a Release with the given ID from Freshservice

View task on a ticket

Retrieve a task on a ticket request with the given ID from Freshservice

View tasks on change

Retrieve the tasks on a Change request with the given ID from Freshservice

View tasks on problem

Retrieve the tasks on a Problem with the given ID from Freshservice

View tasks on release

Retrieve the tasks on a Release with the given ID from Freshservice

View time entries on change

Retrieve the time entries on a Change request with the given ID from Freshservice

View time entries on problem

Retrieve the time entries on a Problem with the given ID from Freshservice

View time entries on release

Retrieve the time entries on a Release with the given ID from Freshservice

View time entry on a change

Retrieve a time entry on a Change request with the given ID from Freshservice

View time entry on a problem

Retrieve a time entry on a Problem with the given ID from Freshservice

View time entry on a release

Retrieve a time entry on a Release with the given ID from Freshservice

View time entry on a ticket

Retrieve a time entry on a ticket request with the given ID from Freshservice

How to install the Freshservice integration on your personal dashboard

Click the Add button below
Add Freshservice to adenin
Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshservice integration will start.
Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshservice account and more attributes (if they are required).
At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshservice API.
Freshservice
Your Card will now appear on your adenin dashboard.
Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:
Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.
By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshservice integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Made by adenin

Integration features Make Adaptive Cards Live data connector Ready-to-go Cards Chatbot trained Intranet embeddable

Get Freshservice integration for intranets and chatbots

SharePoint integration

Embed our Freshservice web part onto your SharePoint pages and customize their design

M365 Copilot integration

Let Copilot look up answers from Freshservice without breaking your flow

Microsoft Teams integration

Get the power of a smart assistant that talks to your Freshservice data and pin relevant Adaptive Cards to the built-in dashboard

Personal dashboard integration

Get a personal dashboard for your Freshservice data that can be easily modified to suit your needs

ChatGPT integration

Ask adenin GPT anything about your Freshservice data and get real-time replies

Outlook integration

Keep an eye on your Freshservice account by adding it to your Outlook web version dashboard

Viva Connections integration

Turn Freshservice in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet

SharePoint Search integration

Get Adaptive Card answers using live Freshservice data and define your own QnA Cards for recurring topics

SharePoint Dashboard integration

Add Adaptive Cards with your Freshservice data to the SharePoint dashboard web part

Chrome extension

Supercharge your Chrome experience with data from Freshservice by adding Adaptive Cards to your dashboard

Cisco Webex integration

Easily interact with your Freshservice data by using our intelligent Webex chatbot that shows answers in the form of customizable Adaptive Cards

Slack integration

Freshservice is easily integrated into Slack simply by installing the adenin Digital Assistant app which gives users answers in real-time

Office.com integration

Easily add Freshservice to the adenin dashboard for your Office.com account and see all your Cards at a glance

Edge extension

Supercharge your Edge browser with Freshservice Cards shown directly on your dashboard

Website embed integration

Bring Adaptive Cards with your live data to any web page or anywhere you can embed snippets

WordPress integration

Simply embed Adaptive Cards with your Freshservice data inside Wordpress with our adenin Widget and Gutenberg Block

Programmable search engine integration

Easily add live Freshservice data to your Google PSE results and enhance your users' search experience

IntelliEnterprise Intranet integration

Enhance your intranet with the power of Adaptive Cards that let you connect to Freshservice with ease

Drupal integration

Embed data from Freshservice right inside the adenin Module for Drupal and show users live data

Lumapps® integration

You can add Freshservice data to Lumapps with ease by using our free Adaptive Cards Widget

Alexa integration

By adding our Skill you can get answers from Freshservice right on your Alexa

Browse all channels

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Freshservice integration for your own personal dashboard or intranet