Freshdesk integration for your own 
personal dashboard or intranet

Freshdesk integration
SharePoint Intranet web part for Freshdesk Microsoft Teams chatbot with Freshdesk Personal dashboard with Freshdesk integration Freshdesk web part for Viva Connections dashboard Custom GPT for Freshdesk data Slack chatbot integration for Freshdesk Chrome extension for Freshdesk

adenin puts Freshdesk data and all your other apps into a personal dashboard. Work smarter and interact, create, or embed your apps anywhich way you want.

adenin logoAdd Freshdesk to adenin Opens your adenin dashboard

With the Freshdesk integration you can connect adenin to your Helpdesk data and easily monitor your support requests.

  • Instant notifications when a new ticket is opened so you never miss another update, especially useful for teams where requests are received by a shared inbox that not everybody on the team can easily check
  • Convenient list of all open tickets that can be pinned to your dashboard for a persistent view of your cases, ideal for users that work in Customer Support alongside other obligations
  • Ability to submit new cases with one click, ideal for users that receive customer requests by phone or want to submit cases to an internal Helpdesk

Make your own Adaptive Cards from Freshdesk data

Once you connect the Freshdesk API to your adenin account, a Card with your desired data will be generated and added to your dashboard.

Making changes to this Card’s layout is easy with our low-code Adaptive Card designer. Simply click on the ··· button and then Edit in Designer.

It’s incredibly developer-friendly and lets you drag-and-drop new elements into your design, or adjust the visual properties by selecting any element from the preview area.

Travel Request Card from Concur Travel Request Card from Concur
Business travel request Card Business travel request Card
User profile block
Image block Image block

Available data sources

The Freshdesk connector API provides these 2 endpoints:

Freshdesk integration
Create Ticket
Create a new ticket for your Freshdesk account
Freshdesk integration
Open Tickets
See new and open tickets from your Freshdesk account

How to install the Freshdesk integration on your personal dashboard

  1. Click the Add button below

    adenin logoAdd Freshdesk to adenin

  2. Either log in or create your free adenin account. Then you will be directed to your personal dashboard where the installation of your Freshdesk integration will start.

  3. Follow the steps in the modal by clicking Next including selecting your data source, authorizing your Freshdesk account and more attributes (if they are required).

    At the end click Finish and our built-in smart technology generates a Card with the live data it received from the Freshdesk API.

    Image of Freshdesk securely connecting with authorization from user
    Freshdesk icon

    Freshdesk

  4. Your Card will now appear on your adenin dashboard.

  5. Modify or embed your Adaptive Card from the ··· button in the top right-hand corner of your card:

    Click Edit in Designer to open the Card’s layout in the low-code Adaptive Card designer.

    By clicking Share you can see options for embedding your Card into intranet and chatbot channels. For example, your Freshdesk integration works as a SharePoint web part, or with chatbots such as Microsoft Teams.

Made by adenin
Integration features Make Adaptive Cards Live data connector Chatbot trained Intranet embeddable
Categories
Automation Development Helpdesk Productivity
Departments
Customer Service IT

Get Freshdesk integration for intranets and chatbots

SharePoint SharePoint integration
Embed our Freshdesk web part onto your SharePoint pages and customize their design
M365 Copilot M365 Copilot integration
Let Copilot look up answers from Freshdesk without breaking your flow
Microsoft Teams Microsoft Teams integration
Get the power of a smart assistant that talks to your Freshdesk data and pin relevant Adaptive Cards to the built-in dashboard
Personal dashboard Personal dashboard integration
Get a personal dashboard for your Freshdesk data that can be easily modified to suit your needs
ChatGPT ChatGPT integration
Ask adenin GPT anything about your Freshdesk data and get real-time replies
Outlook Outlook integration
Keep an eye on your Freshdesk account by adding it to your Outlook web version dashboard
Viva Connections Viva Connections integration
Turn Freshdesk in an Adaptive Card (ACE) on your Viva dashboard and supercharge your intranet
SharePoint Search SharePoint Search integration
Get Adaptive Card answers using live Freshdesk data and define your own QnA Cards for recurring topics
SharePoint Dashboard SharePoint Dashboard integration
Add Adaptive Cards with your Freshdesk data to the SharePoint dashboard web part
Chrome extension Chrome extension
Supercharge your Chrome experience with data from Freshdesk by adding Adaptive Cards to your dashboard
Cisco Webex Cisco Webex integration
Easily interact with your Freshdesk data by using our intelligent Webex chatbot that shows answers in the form of customizable Adaptive Cards
Slack Slack integration
Freshdesk is easily integrated into Slack simply by installing the adenin Digital Assistant app which gives users answers in real-time
Office.com Office.com integration
Easily add Freshdesk to the adenin dashboard for your Office.com account and see all your Cards at a glance
Edge extension Edge extension
Supercharge your Edge browser with Freshdesk Cards shown directly on your dashboard
Website embed Website embed integration
Bring Adaptive Cards with your live data to any web page or anywhere you can embed snippets
WordPress WordPress integration
Simply embed Adaptive Cards with your Freshdesk data inside Wordpress with our adenin Widget and Gutenberg Block
Programmable search engine Programmable search engine integration
Easily add live Freshdesk data to your Google PSE results and enhance your users' search experience
IntelliEnterprise Intranet IntelliEnterprise Intranet integration
Enhance your intranet with the power of Adaptive Cards that let you connect to Freshdesk with ease
Drupal Drupal integration
Embed data from Freshdesk right inside the adenin Module for Drupal and show users live data
Lumapps® Lumapps® integration
You can add Freshdesk data to Lumapps with ease by using our free Adaptive Cards Widget
Alexa Alexa integration
By adding our Skill you can get answers from Freshdesk right on your Alexa
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